First Time User FAQs

This page contains answers to common questions for most first time users of PLATO Interactive Mathematics, PLATO Interactive English, or PLATO academic.com.

• How do I install the Interactive Mathematics Client version 11.0?
• How do I set exclusions so I can run lessons without disabling Norton AntiVirus?
• Why do I get an 'Autoexec.nt file not suitable for running MS-DOS and Microsoft Windows applications' error?
• How do I install the Interactive English Client?
• How do I correct an 'Internal Error' message?
• Why do I receive an incorrect username and password error when logging in to academic.com?
• How do I clean or replace a CD?

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