ID | Description |
| 1136 | How to install the Interactive Mathematics Client version 11.0 |
| 1137 | How to disable Norton Auto-Protect |
| 1138 | How to configure or disable McAfee VirusScan |
| 1139 | How to set exclusions to run IM or IE lessons without disabling Norton AntiVirus |
| 1141 | How to install Interactive Mathematics lessons |
| 1142 | How to run the IM or IE Diagnostic Tool |
| 1472 | Do PLATO products work on AlphaSmart keyboards? |
| 2159 | Authorware errors trying to run IM or IE lessons on IE7 |
| 2161 | Authorware errors trying to run IM or IE lessons on IE7 |
| 2162 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 2163 | How to configure the Windows XP built-in firewall for Interactive Mathematics/Interactive English |
| 2164 | What to do if the Explore questions have been excluded from Overview pretest |
| 2165 | Unable to connect to Interactive Mathematics or Interactive English using Internet Explorer |
| 2166 | How to make Internet Explorer the default browser |
| 2167 | Unable to log in to an Interactive Mathematics lesson |
| 2168 | How to set file permissions for IM or IE |
| 2170 | ERROR: "Autoexec.nt file not suitable for running MS-DOS and Microsoft Windows applications" |
| 2171 | How to deactivate the background programs in Windows XP |
| 2172 | Where to download and install Interactive Math and English content and client installers |
| 2173 | When was the last update for PLATO Interactive Mathematics Personal Academic Notebook? |
| 2174 | Interactive Math instructor cannot log in using IE 7 |
| 2176 | How to log in to PLATO Interactive Mathematics |
| 2177 | How to create a new Administrator account on your computer |
| 2178 | PLATO® Interactive Mathematics work is not being saved when using Internet Explorer 7 |
| 2179 | How to install the Patch Manager utility |
| 2183 | IM client fails installation at 92%; "Target File not found C:WINNT SYSTEM32 MSPX3032.DLL |
| 2189 | How to uninstall Quicktime |
| 2192 | How to uninstall the PLATO Interactive Mathematics software |
| 2193 | How to configure Norton Personal Firewall for Interactive Mathematics |
| 2194 | Student cannot log in or lesson fails to launch |
| 2209 | Where to find the system requirements for PLATO products |
| 2215 | How to copy lesson files after downloading from the the internet |
| 2220 | Trouble installing QuickTime |
| 2221 | Unable to connect to PLATO Interactive Math or English server |
| 2223 | ERROR: "ODBC Microsoft Access 97 driver login failed" |
| 2225 | ERROR: "User is Already Logged On" |
| 2230 | How to use Expression Editor |
| 2234 | Unable to launch Interactive Mathematics or English in browser other than Internet Explorer or Netscape |
| 2235 | How to clean a CD |
| 2236 | How to install Interactive Mathematics lessons |
| 2237 | Why is my Pretest not saving as my final grade |
| 2238 | 'Windows Security Alert' when trying to start a lesson |
| 2240 | How to clear the cache (delete temporary Internet files) |
| 2242 | How to change screen resolution and/or font size using Windows XP |
| 2244 | How to configure McAfee Personal Firewall Plus for IM or IE |
| 2246 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 2247 | What is Patch Manager? |
| 2249 | How to determine if CD is defective |
| 2250 | You forgot your username and/or password |
| 2252 | How to enter an exponent in IM Expression Editor |
| 2253 | "Fatal Error" or "General Error" when logging on to Interactive Math or English |
| 2255 | How to disable Norton AntiVirus™ 2006 Auto-Protect |
| 2257 | You forgot your username and/or password |
| 2260 | Why do the student reports only show a few days? |
| 2263 | My work isn't being saved after I exit a lesson |
| 2278 | ERROR: "Cannot connect to server" when trying to log in |
| 2300 | How to run Interactive Mathematics with Windows Vista |
| 2302 | How to set exclusions so I can run IM or IE lessons without disabling Norton AntiVirus 2007 |
| 2304 | How to configure the McAfee 2007 Firewall to run with Interactive Mathematics and English |
| 2310 | ERROR: "Please insert the CD that contains the lesson you selected..." |
| 2312 | ERROR: "Frmula51" running lesson after installing IM client |
| 2313 | How to back up registry |
| 2314 | Student didn't receive or lost validation code, or code not accepted; where to get it or override it |
| 2318 | How to get a refund |
| 2321 | How to clear the browser cache, cookies, and history |
| 2324 | How to configure ZoneAlarm Pro |
| 2326 | Which files and folders should I back up? |
| 2328 | How to change screen resolution and/or font size using Windows 2000 |
| 2332 | Operating system does not play sound or audio in any application |
| 2355 | How to migrate the database to a new server on Windows 2000/2003 |
| 2357 | How to batch-import data into IM or IE |
| 2359 | ERROR: "Mediated Learning Setup was interrupted before the software was fully installed...unable to write to the file "C:\autoexec.bat..." |
| 2360 | How to determine how much RAM is on my server |
| 2362 | How to temporarily disable McAfee® VirusScan® 2006 |
| 2364 | How to activate background programs in Windows XP |
| 2373 | How to copy the version 11.0 Client installer to hard drive |
| 2377 | Some lesson text is not showing |
| 2380 | Can a student reuse a validation code from a previously dropped class? |
| 2405 | Unable to view comments for reports |
| 2407 | How to view a lesson from the hard drive |
| 2475 | How to reset lesson |
| 2639 | Unexplained computer behavior |
| 2645 | ERROR: "Runtime Error! Program C:\academic\iss\ie_exe.exe. .abnormal program termination" |
| 2671 | ERROR: "Frmula51" running lesson after installing IM client |
| 3319 | ERROR: "File F2-3.app cannot be opened because following error has occurred: missing record", followed by MA_ERROR |
| 3320 | ERROR: "File F2-3.app cannot be opened because following error has occurred: missing record", followed by MA_ERROR |
| 3322 | How to set exclusions for IM and IE without disabling McAfee VirusScan |
| 3328 | ERROR: "Error reading segment file" running IM or IE |
| 3330 | ERROR: "Please insert the CD that contains the lesson..." running IM or IE |
| 3333 | ERROR: "Data error (Cyclic Redundancy check)" running IM or IE |
| 3335 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 3336 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 3339 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 3340 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 3903 | How to configure Norton Personal Firewall for Interactive Mathematics |
| 3907 | ERROR: "INI File Structure Error: Ini file entry has no equal sign." when installing Interactive Mathematics or English |
| 3908 | ERROR: "Development Time Error. Source directory E:\ACADEMIC\C:\WINDOWS\SYSTEM\ does not exist" when installing IM |
| 3929 | ERROR: "RUNA5W32" running IM or IE |
| 4017 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 4025 | Can't launch lessons on XP Service Pack 2 workstation |
| 4032 | ERROR: "Cannot connect to server" when trying to log in |
| 4042 | Is this PLATO product supported on a platform not listed in the System Requirements? |
| 4051 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 4066 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 4067 | ERROR: "Access violation at address 7e21a530 module urlmon.dll" |
| 4081 | ERROR: "Insufficient memory for this operation" running Interactive Mathematics |
| 4095 | What are the system requirements for Interactive English? |
| 4099 | Student cannot log in or lesson fails to launch |
| 4106 | Interactive Mathematics test is missing questions; fewer questions given than test says it contains |
| 4110 | General Error Message, an error has occurred. The error information is as follows: MA_Error |
| 4112 | ERROR: "Access is denied", "secure site" when trying to run IM/IE lessons on Internet Explorer 7 |
| 4114 | Your web browser is acting differently; unexplained problems begin to occur |
| 4124 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 4127 | ERROR: "Server IP information missing" after selecting "Choose lesson" in IM |
| 4166 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 4186 | How to install the Interactive Mathematics Client version 11.0 |
| 4217 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 4234 | ERROR: "Access violation" when instructor tries to log into IM using IE7 |
| 4266 | Student cannot log in or lesson fails to launch |
| 4278 | ERROR: "Access violation" when instructor tries to log into IM using IE7 |
| 4281 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 4294 | ERROR: "Xtra failed. Other objects may also fail to appear. " launching IM lesson |
| 4304 | "Fatal Error" or "General Error" when logging on to Interactive Math or English |
| 4313 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 4327 | ERROR: "ISS_ERROR: MDB File Copy Error originating w_logon" |
| 4337 | How much Internet bandwidth do you need? How to check connection speed and bandwidth |
| 4374 | IM lesson hangs at 30% when loading or doesn't load at all |
| 4397 | Authorware errors trying to run IM or IE lessons on IE7 |
| 4421 | ERROR: "Server IP information missing" after selecting "Choose lesson" in IM |
| 4439 | What to do if you are missing or have lost a lesson or install CD for Interactive Mathematics |
| 4470 | ERROR: "Xtra failed. Other objects may also fail to appear. " launching IM lesson |
| 4523 | Unsure of Account Login or receiving "Invalid Account Login" or "Invalid Account ID" message |
| 4524 | How to check available hard drive space |
| 4526 | Unable to connect to PLATO Interactive Math or English server |
| 4546 | ERROR: "Incorrect CD found in CD-ROM drive. Please insert CD with name shown in Interactive Mathematics Content Installer Dialog box" installing IM |
| 4563 | When launching a lesson it stops loading at 30% |
| 4582 | ERROR: "C:\Docs and Settings\user\Local Settings\Temp Internet Files - Access to specified device, path, or file denied" |
| 4590 | Can't launch lessons on XP Service Pack 2 workstation |
| 4593 | ERROR: "MA_ERROR: Lesson session ended before all necessary calls were made"; when re-entering IM or IE lesson; work lost |
| 4611 | ERROR: "Registration failed due to type library registration fail 0" trying to start IM using Vista |
| 4625 | Is this PLATO product supported running on a Mac computer? |
| 4628 | Your web browser is acting differently; unexplained problems begin to occur |
| 4634 | "Fatal Error" or "General Error" when logging on to Interactive Math or English |
| 4635 | ERROR: "Registration failed due to type library registration fail 0" trying to start IM using Vista |
| 4646 | How to install or reinstall Authorware Web Player for IM |
| 4657 | ERROR: "DB error detected in 'Sync iss_enrollment: datapush to MS Access" trying to log in to IM/IE |
| 4659 | How to change display settings for Interactive Mathematics and English |
| 4663 | "Fatal Error" or "General Error" when logging on to Interactive Math or English |
| 4679 | Where to get notified of technical support news and product updates; online newsletter |
| 4684 | What is the Interactive Mathematics Web Client and how do I install it? |
| 4698 | Where is your validation code for Interactive Mathematics? |
| 4700 | Authorware Web Player 2004 links to gray Adobe screen with no Install button when installing Vista patch for IM Web Client |
| 4706 | ERROR: "MA_ERROR: Lesson session ended before all necessary calls were made"; when re-entering IM or IE lesson; work lost |
| 4708 | ERROR: "Cannot connect to server" when trying to log in |
| 4713 | ERROR: "Error on page" while trying to launch lessons |
| 4714 | ERROR: "Logon Name/Password does not match" |
| 4717 | How to run Interactive Mathematics with Windows Vista |
| 4718 | "Fatal Error" or "General Error" when logging on to Interactive Math or English |
| 4739 | ERROR: "Target File Not Found C:\WINDOWS\SYSTEM32\MSPX3032.DLL" when installing; download stopped |
| 4747 | Unsure of Account Login or receiving "Invalid Account Login" or "Invalid Account ID" message |
| 4748 | ERROR: "Invalid connection; error occurred connecting to local database; error getting data from dual table" running IM |
| 4751 | Old IM data (status, scores) from prior semester still appear; how to start over |
| 4753 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 4759 | Errors still occurring even after installing Vista patch for Interactive Mathematics |
| 4761 | ERROR: "Server IP missing" when trying to log into Interactive Mathematics on IE7 |
| 4774 | Is this PLATO product supported running on a Mac computer? |
| 4777 | What is the Interactive Mathematics Web Client and how do I install it? |
| 4789 | Logging on to IM returns you to logon screen |
| 4801 | Interactive Mathematics lessons do not run even after installing the XP/2000 Web Client |
| 4803 | Multiple pop-up windows appear while launching courseware |
| 4810 | ERROR: "The system did not recognize your logon name or password, contact your instuctor" |
| 4811 | Lesson locks up/freezes while running |
| 4815 | ERROR: "You don't have valid ISS 9.0 or greater installation; patch intended for ISS 9.0 only"; installing IM on 64-bit Vista |
| 4819 | After installing IE7, Shockwave courseware keeps prompting to install plugin |
| 4821 | Interactive Math instructor cannot log in using IE 7 |
| 4823 | When launching a lesson it stops loading at 30% |
| 4830 | How to run Interactive Mathematics with Windows Vista |
| 4833 | ERROR: "Target File Not Found C:\WINDOWS\SYSTEM32\MSPX3032.DLL" when installing; download stopped |
| 4835 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 4836 | System locks up at "Do you really want to grade test?" or "Do you want to start where you left off?" |
| 4846 | Course notes missing from Interactive Mathematics lessons running on IE7 |
| 4848 | What to do if you are missing or have lost a lesson or install CD for Interactive Mathematics |
| 4852 | Problems hearing audio in some movies in lessons |
| 4856 | IM lesson hangs at 30% when loading or doesn't load at all |
| 4862 | ERROR: "Access is denied", "secure site" when trying to run IM/IE lessons on Internet Explorer 7 |
| 4863 | How to install the Interactive Mathematics Client version 11.0 |
| 4867 | How to run Interactive Mathematics with Windows Vista |
| 4869 | ERROR: "ISS_ERROR: MDB File Copy Error originating w_logon" |
| 4870 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 4884 | ERROR: "The HTTP server is not responding" when attempting to launch a lesson in IM |
| 4892 | What is the Interactive Mathematics Web Client and how do I install it? |
| 4898 | Authorware errors trying to run IM or IE lessons on IE7 |
| 4901 | Unsure of Account Login or receiving "Invalid Account Login" or "Invalid Account ID" message |
| 4905 | ERROR: "Server IP information missing" after selecting "Choose lesson" in IM |
| 4906 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 4907 | ERROR "wa1.aam [or other .aam file] cannot be opened, the file is damaged or not an authorized Authorware file" |
| 4908 | ERROR: "Incorrect CD found in CD-ROM drive. Please insert CD with name shown in Interactive Mathematics Content Installer Dialog box" installing IM |
| 4909 | ERROR: "The installation requires you to be logged on as somebody with Administrative rights" installing IM |
| 4912 | ERROR: "Server IP information missing" after selecting "Choose lesson" in IM |
| 4913 | ERROR: "iss_error: A DB error was detected; type mismatch in expression [originating in w_login]" trying to log into IM |
| 4927 | ERROR: "Cannot connect to server" when trying to log in |
| 4930 | Where to download and install Interactive Math and English content and client installers |
| 4933 | Errors still occurring even after installing Vista patch for Interactive Mathematics |
| 4934 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 4937 | Can a validation code for IM or IE be used twice? |
| 4938 | Student cannot log in or lesson fails to launch |
| 4947 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 4948 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 4950 | ERROR: "Cannot connect to server" when trying to log in |
| 4954 | ERROR: "MA_ERROR: Lesson session ended before all necessary calls were made"; when re-entering IM or IE lesson; work lost |
| 4957 | ERROR: "The installation requires you to be logged on as somebody with Administrative rights" installing IM |
| 4967 | ERROR: "Searching for IMBrowserShell.exe" when trying to run IM lesson |
| 4975 | ERROR: "Runtime Error" while trying to install Interactive Mathematics client |
| 4982 | Student cannot log in or lesson fails to launch |
| 4992 | Unable to access Interactive Math through school's BlackBoard website |
| 5001 | Student sees incorrect lessons assigned in IM |
| 5002 | Student sees incorrect lessons assigned in IM |
| 5005 | How to install the Interactive Mathematics Client version 11.0 |
| 5011 | How to install the Interactive Mathematics Client version 11.0 |
| 5014 | Where to download and install Interactive Math and English content and client installers |
| 5020 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 5027 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 5029 | What is the Interactive Mathematics Web Client and how do I install it? |
| 5032 | Lesson locks up/freezes while running |
| 5038 | ERROR: "ASC Registry error: Error accessing the registry" starting IM lesson |
| 5039 | Authorware errors trying to run IM or IE lessons on IE7 |
| 5040 | ERROR: "Searching for IMBrowserShell.exe" when trying to run IM lesson |
| 5041 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 5048 | ERROR: 'The file "xxx.aam" cannot be opened because the following error has occurred: no such file or directory' installing IM from CD (file name with non-English characters) |
| 5055 | ERROR: "File copy error. Destination file does not exist: pbdwo70" installing IM client from CD |
| 5058 | ERROR: "Please insert the CD that contains the lesson..." running IM or IE |
| 5067 | ERROR: "Logon Name/Password does not match" |
| 5083 | How to install or reinstall Authorware Web Player for IM |
| 5087 | ERROR: "This program cannot display the Web page" when installing IM v. 11.1 from CD |
| 5099 | ERROR: "IE_EXE.EXE has encountered a problem and needs to close" trying to run IM lesson |
| 5103 | ERROR: "DB error detected in 'Sync iss_enrollment: datapush to MS Access" trying to log in to IM/IE |
| 5107 | ERROR: "Please insert the CD that contains the lesson..." running IM or IE |
| 5109 | Interactive Mathematics lessons do not run even after installing the XP/2000 Web Client |
| 5115 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 5129 | ERROR: "Page will not load" installing Interactive Mathematics Client v. 11.1 |
| 5141 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 5155 | ERROR: "Connecting to server... db error detected in login in w_login-execute with - 1, 6502, and > ORA-06502:PL/ SQL:numeric or value error" in IM |
| 5168 | Where can I download the Authorware Player? |
| 5171 | ERROR "wa1.aam [or other .aam file] cannot be opened, the file is damaged or not an authorized Authorware file" |
| 5173 | ERROR: MA_ERROR running Interactive Mathematics or English lessons |
| 5175 | Lessons do not appear when running on Mozilla or Firefox browser |
| 5184 | Interactive Mathematics lessons do not run even after installing the XP/2000 Web Client |
| 5186 | Errors still occurring even after installing Vista patch for Interactive Mathematics |
| 5206 | How to remove Interactive Mathematics from your workstation |
| 5219 | ERROR: "MA_ERROR: Lesson session ended before all necessary calls were made"; when re-entering IM or IE lesson; work lost |
| 5231 | ERROR: "Connecting to server... db error detected in login in w_login-execute with - 1, 6502, and > ORA-06502:PL/ SQL:numeric or value error" in IM |
| 5248 | ERROR: "Searching for IMBrowserShell.exe" when trying to run IM lesson |
| 5251 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error", "Null window handle", "Error setting httpserver path" trying to run IM lesson |
| 5252 | You forgot your username and/or password |
| 5284 | How to enter an exponent in IM Expression Editor |
| 5307 | How to set exclusions to run IM or IE lessons without disabling Norton AntiVirus |
| 5315 | How to uninstall the PLATO Interactive Mathematics software |
| 5327 | ERROR: "ISS_ERROR: MDB File Copy Error originating w_logon" |
| 5334 | ERROR: "Searching for IMBrowserShell.exe" when trying to run IM lesson |
| 5346 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 5360 | ERROR: "Searching for IMBrowserShell.exe" when trying to run IM lesson |
| 5367 | Inserting Interactive Math CD does not start install or prompt you to install |
| 5368 | IM login window appears when trying to launch lesson |
| 5378 | ERROR: "Terminal ID did not match the given lesson" when trying run lesson from Math Supplement CD |
| 5384 | Logon (Welcome) window opens when trying to run IM lesson |
| 5403 | ERROR: "Cannot find server; the page cannot be displayed" when trying to sign on or run lesson |
| 5408 | ERROR: "ISS_ERROR: MDB File Copy Error originating w_logon" |
| 5417 | Can student run lessons from IM CD previously used by another student? |
| 5418 | ERROR: "Terminal ID did not match the given lesson" when trying run lesson from Math Supplement CD |
| 5421 | Lesson locks up/freezes while running |
| 5426 | Where to download and install Interactive Math and English content and client installers |
| 5432 | ERROR: "Terminal ID did not match the given lesson" when trying run lesson from Math Supplement CD |
| 5435 | ERROR: "Error creating the file" when clicking on "Do a lesson" |
| 5442 | ERROR: "Terminal ID did not match the given lesson" when trying run lesson from Math Supplement CD |
| 5444 | "Fatal Error" or "General Error" when logging on to Interactive Math or English |
| 5460 | ERROR: "Incorrect CD found in CD-ROM drive. Please insert CD with name shown in Interactive Mathematics Content Installer Dialog box" installing IM |
| 5461 | My work isn't being saved after I exit a lesson |
| 5483 | ERROR: "Page will not load" installing Interactive Mathematics Client v. 11.1 |
| 5489 | Computer hangs when exiting IM lesson; have to start over; lesson progress not saved |
| 5490 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 5498 | ERROR: "Access is denied" when installing Authorware plug-in with Vista and IE7 |
| 5508 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 5516 | ERROR: "IE_EXE.EXE has encountered a problem and needs to close" trying to run IM lesson |
| 5517 | ERROR: "[A DB error was detected in 'un_webserver-error in query' with 1.0, Transaction not connected.] [origination in w_log on]" trying to run IM lesson |
| 5537 | ERROR: "Unable to install under current user account" trying to install IM |
| 5538 | ERROR: "Missing shortcut" running IM after installing Web Client for Vista |
| 5552 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 5553 | ERROR: "Login Validation failed. Invalid UserID or password (DBSQL 6122)" |
| 5554 | A defect or enhancement request logged in PLATO defect tracking system is now resolved |
| 5557 | ERROR: "[A DB error was detected in 'un_webserver-error in query' with 1.0, Transaction not connected.] [origination in w_log on]" trying to run IM lesson |
| 5577 | ERROR: "Cannot connect to server" when trying to log in |
| 5615 | Can you still use the IM CDs even though your registration login was shut off? |
| 5621 | ERROR: "c:\academic\orawin95\network\admin\tnsnames.ora" when try to run lesson in IM |
| 5633 | How to clear the browser cache, cookies, and history |
| 5637 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error" when installing IM |
| 5645 | ERROR: "IE_EXE.EXE has encountered a problem and needs to close" trying to run IM lesson |
| 5657 | Do PLATO Web servers use DHCP protocol? How does your workstation locate a PLATO Web server? |
| 5666 | Can't launch lessons on XP Service Pack 2 workstation |
| 5673 | How to run Interactive Mathematics with Windows Vista |
| 5685 | ERROR "wa1.aam [or other .aam file] cannot be opened, the file is damaged or not an authorized Authorware file" |
| 5686 | Student IM Web Client installation starts but progress bar does not appear |
| 5694 | Student Achievement Report prints no data, only report footer |
| 5701 | ERROR: "Unresolvable external ma3_product_interface when linking reference product" |
| 5702 | ERROR: "This program can't display the webpage" running lessons on IM v. 11.1 |
| 5705 | ERROR: "16 bit Windows subsystem: C:\WINDOWS\SYSTEM32|AUTOEXEC.NT..." |
| 5708 | ERROR: "Could not connect to server; fatal error" with progress bar at 15%-35% when launching a lesson |
| 5710 | ERROR: 'The file "xxx.aam" cannot be opened because the following error has occurred: no such file or directory' installing IM from CD (file name with non-English characters) |
| 5714 | How to update client-hosted Interactive Mathematics server when IP address has changed? |
| 5717 | Various errors running IM on AOL; how to configure AOL to work with Interactive Mathematics |
| 5726 | IM Client Installer CD v. 11.0 and v. 11.1 download don't run |
| 5745 | ERROR: "File copy error. Destination file does not exist: pbdwo70" installing IM client from CD |
| 5750 | ERROR: "Runtime Error" while trying to install Interactive Mathematics client |
| 5753 | Students getting kicked out of lessons intermittently, without any error message |
| 5756 | How to install the Interactive Mathematics Client v11.1 |
| 5780 | Step 3 starts Patch Manager, gets to 100%, then stops, when installing IM 11.1 |
| 5782 | ERROR: "21 Bad Runtime Function" when launching IM lesson |
| 5785 | ERROR: "Unable to execute user code function; this file may be damaged" trying to launch IM/IE lessons |
| 5787 | Student IM Web Client installation starts but progress bar does not appear |
| 5788 | ERROR: "Authorware Runtime has stopped working" during video in IM lesson |
| 5803 | ERROR: "Authorware: Unable to display icon 'Videoplayer' because following error occurred: Xtra failed" in Explain section of IM lesson |
| 5807 | ERROR: "Cannot find server; the page cannot be displayed" when trying to sign on or run lesson |
| 5808 | After installing the IM Client from CD, unable to launch lessons |
| 5818 | Unable to connect to PLATO Interactive Math or English server |
| 5829 | ERROR: "Navigation to webpage was cancelled. Try to refresh" when trying to install IM Web Client |
| 5833 | Unable to connect to PLATO Interactive Math or English server |
| 5840 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error" when installing IM |
| 5842 | How to add a quiz attempt in Interactive Mathematics |
| 5848 | ERROR: "Invalid connection; error occurred connecting to local database; error getting data from dual table" running IM |
| 5850 | ERROR: "DYNAPI Report Error - Error in project file. Access is denied" launching lesson in Interactive Mathematics |
| 5854 | ERROR: "Oracle connection failure: cannot connect to server" |
| 5856 | After installing the IM Client from CD, unable to launch lessons |
| 5898 | ERROR: "Repair database; database c needs to be repaired" logging in to IM 11.1 |
| 5928 | How to install Interactive Mathematics lessons |
| 5930 | How to copy lesson files after downloading from the the internet |
| 5947 | Unable to log in to an Interactive Mathematics lesson |
| 5952 | Unable to connect to PLATO Interactive Math or English server |
| 5958 | ERROR: "Shockwave is not installed" when bar is at 100% when launching IM lesson |
| 5993 | ERROR: "General Error in instructional support: MA_Error - the lesson session ended before W_running_lesson" |
| 6006 | Computer hangs when exiting IM lesson; have to start over; lesson progress not saved |
| 6007 | Authorware plug-in installation gets stuck at "loading files" |
| 6034 | Interactive Math shortcut icon not on desktop after installing IM 11.1 CD |
| 6036 | Does the Interactive Mathematics v. 11.1 client require the Web Client to be installed in addition? |
| 6043 | ERROR: "[A DB error was detected in 'un_webserver-error in query' with 1.0, Transaction not connected.] [origination in w_log on]" trying to run IM lesson |
| 6086 | ERROR: "Terminal ID did not match the given lesson" when trying run lesson from Math Supplement CD |
| 6095 | Where can the Interactive Mathematics books be purchased? |
| 6118 | How to increase maximum number of Evaluate Quiz attempts in Interactive Mathematics |
| 6134 | ERROR: "PowerBuilder Application Execution Error (R0007); unresolvable external uo_sa_login_connection_services..." while running a lesson |
| 6140 | ERROR: "ISS.EXE" has stopped working; problem caused program to stop working correctly; Windows will close program" |
| 6151 | ERROR: "Access is denied", "secure site" when trying to run IM/IE lessons on Internet Explorer 7 |
| 6168 | ERROR: "Program or feature cannot run due to incompatibilty with 64-bit versions of Windows" when trying to install IM client |
| 6177 | Do you need to install all the CDs you have for Interactive Math? Why doesn't the installation prompt for all of them? |
| 6210 | You forgot your username and/or password |
| 6238 | ERROR: "DynAPI reported error in project file" running IM lesson |
| 6239 | ERROR: "Searching for IMBrowserShell.exe" when trying to run IM lesson |
| 6310 | A test or another activity appears to be missing from your assignment |
| 6312 | Student IM Web Client installation starts but progress bar does not appear |
| 6315 | ERROR: "Authorware Runtime has encountered a problem and needs to close" starting IM |
| 6335 | What type of test does PLATO use to test bandwidth? |
| 6340 | What does PLATO test as part of the bandwidth test? |
| 6360 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 6378 | ERROR: "Specified procedure cannot be found" trying to log in to IM |
| 6386 | Authorware errors trying to run IM or IE lessons on IE7 |
| 6391 | Which URLs need to be added to the list of trusted sites to allow installation of ActiveX controls and plug-ins? |
| 6449 | You are retaking course and need to have progress from previous attempt cleared out |
| 6459 | ERROR "wa1.aam [or other .aam file] cannot be opened, the file is damaged or not an authorized Authorware file" |
| 6460 | ERROR: "Authorware Runtime has stopped working" during video in IM lesson |
| 6463 | Can you continue to use IM CDs after semester is over? |
| 6475 | ERROR: "File copy error. Destination file does not exist: pbdwo70" installing IM client from CD |
| 6478 | Where to download and install Interactive Math and English content and client installers |
| 6483 | Does upgrading from IM version 11.0 to 11.1 upgrade lesson content? |
| 6486 | ERROR: "ActiveX control might be unsafe; allow this interaction?"; lesson won't launch |
| 6513 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error", "Null window handle", "Error setting httpserver path" trying to run IM lesson |
| 6517 | ERROR: "It appears as though you are already logged in" |
| 6521 | Unexplained computer behavior |
| 6539 | Authorware Web Player 2004 links to gray Adobe screen with no Install button when installing Vista patch for IM Web Client |
| 6541 | Lesson locks up/freezes while running |
| 6562 | When installing the IM Web Client, Patch Manager stalls at "Please wait..." |
| 6564 | ERROR: "Frmula51" running lesson after installing IM client |
| 6574 | ERROR: "Config error: failed to launch the setup program" trying to run IM 11.1 client setup |
| 6589 | How to run Interactive Mathematics with Windows Vista |
| 6613 | Student didn't receive or lost validation code, or code not accepted; where to get it or override it |
| 6614 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 6648 | ERROR: "Searching for IMBrowserShell.exe" when trying to run IM lesson |
| 6666 | Unable to log in to an Interactive Mathematics lesson |
| 6674 | A defect or enhancement request logged in PLATO defect tracking system is now resolved |
| 6675 | ERROR: "Runtime Error! Program C:\academic\iss\ie_exe.exe. .abnormal program termination" |
| 6696 | Computer hangs when exiting IM lesson; have to start over; lesson progress not saved |
| 6697 | Lesson Viewer doesn't work after IE7 Upgrade |
| 6713 | Check OS2 Name Spaces and Non 8.3 |
| 6722 | Computer hangs when exiting IM lesson; have to start over; lesson progress not saved |
| 6730 | Interactive Math shortcut icon not on desktop after installing IM 11.1 CD |
| 6757 | "Interactive mathematics is already runing and should be shut down properlu before you proceed." |
| 6758 | Where is your validation code for Interactive Mathematics? |
| 6770 | ERROR "wa1.aam [or other .aam file] cannot be opened, the file is damaged or not an authorized Authorware file" |
| 6774 | ERROR: "ISS.EXE" has stopped working; problem caused program to stop working correctly; Windows will close program" |
| 6776 | Connection to server hangs at 15% when logging into Interactive Math |
| 6782 | How to configure Norton Personal Firewall for Interactive Mathematics |
| 6786 | Instructor is unable to log into Academic Systems or Interactive Math |
| 6790 | Connection to server hangs at 15% when logging into Interactive Math |
| 6805 | How to convert workstations from a client hosted to a PLATO hosted Interactive Mathematics server |
| 6806 | How do I copy lessons from content CD's to be accessed from workstations in a lab environment? |
| 6809 | Opens in Windows Photo Gallery |
| 6814 | Lesson locks up/freezes while running |
| 6815 | Step 3 starts Patch Manager, gets to 100%, then stops, when installing IM 11.1 |
| 6819 | Connection to server hangs at 15% when logging into Interactive Math |
| 6825 | ERROR: "Access is denied" when installing Authorware plug-in with Vista and IE7 |
| 6846 | After installing the IM Client from CD, unable to launch lessons |
| 6850 | ERROR: "Temporarily unable to communicate with server"; triangle with ! appears when launching or running lesson |
| 6853 | ERROR: "Please insert the CD that contains the lesson..." running IM or IE |
| 6861 | ERROR: "ISS.EXE" has stopped working; problem caused program to stop working correctly; Windows will close program" |
| 6862 | Upgraded to 11.1 now login hangs at 15% |
| 6865 | ERROR: "ASC Registry error: Error accessing the registry" starting IM lesson |
| 6883 | ERROR: "ASC Registry error: Error accessing the registry" starting IM lesson |
| 6903 | ERROR: "Generating report ... Page cannot be displayed" after grading pretest or posttest or when running report |
| 6926 | Interactive Math web client install stalls at "Loading files..." |
| 6930 | Inserting Interactive Math CD does not start install or prompt you to install |
| 6943 | ERROR: "Could not connect to server; fatal error" with progress bar at 15%-35% when launching a lesson |
| 6953 | Can you use Interactive Math CDs if you are not a student who has been given a user login by a school? |
| 6987 | The customer is does not have enough rights to install Interactive Math on their computer |
| 6990 | Who to call for Test Check support? |
| 7003 | How to turn off pop-up blockers permanently |
| 7010 | Student IM Web Client installation starts but progress bar does not appear |
| 7019 | Unable to play video in lesson |
| 7031 | ERROR: "[A DB error was detected in 'un_webserver-error in query' with 1.0, Transaction not connected.] [origination in w_log on]" trying to run IM lesson |
| 7045 | ERROR "wa1.aam [or other .aam file] cannot be opened, the file is damaged or not an authorized Authorware file" |
| 7059 | IM lesson hangs at 30% when loading or doesn't load at all |
| 7062 | ERROR '"academic folder abort" |
| 7082 | Student appears have assignment worked on last semester, not assignment for this semester |
| 7091 | Unable to install web client |
| 7092 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error", "Null window handle", "Error setting httpserver path" trying to run IM lesson |
| 7139 | ERROR: "Shockwave is not installed" when bar is at 100% when launching IM lesson |
| 7150 | Student appears have assignment worked on last semester, not assignment for this semester |
| 7156 | What is the Interactive Mathematics Web Client and how do I install it? |
| 7180 | ERROR: "IE_EXE.EXE has encountered a problem and needs to close" trying to run IM lesson |
| 7208 | How to install the Interactive Mathematics Client v11.1 |
| 7215 | Computer hangs when exiting IM lesson; have to start over; lesson progress not saved |
| 7219 | ERROR: "General Error in instructional support: MA_Error - the lesson session ended before W_running_lesson" |
| 7224 | Where to find the system requirements for PLATO products |
| 7239 | Is this PLATO product supported on a platform not listed in the System Requirements? |
| 7257 | Do you need to install all the CDs you have for Interactive Math? Why doesn't the installation prompt for all of them? |
| 7267 | ERROR: "Access is denied" when installing Authorware plug-in with Vista and IE7 |
| 7294 | How to test if you have software installed that is blocking pop-up windows |
| 7296 | IM/IE lesson hangs at "Please Wait" after you select "Do a Lesson" |
| 7332 | Student IM Web Client installation starts but progress bar does not appear |
| 7396 | ERROR: "[A DB error was detected in 'un_webserver-error in query' with 1.0, Transaction not connected.] [origination in w_log on]" trying to run IM lesson |
| 7547 | How to use the self-service features on the PLATO Support site |
| 7553 | ERROR: "Logon Name/Password does not match" |
| 7555 | Unable to connect to Interactive Mathematics or Interactive English using Internet Explorer |
| 7568 | ERROR: "Program or feature cannot run due to incompatibilty with 64-bit versions of Windows" when trying to install IM client |
| 7569 | ERROR: "c:\academic\orawin95\network\admin\tnsnames.ora" when try to run lesson in IM |
| 7574 | How to install the Interactive Mathematics Client v11.1 |
| 7575 | ERROR: "Connecting to server... db error detected in login in w_login-execute with - 1, 6502, and > ORA-06502:PL/ SQL:numeric or value error" in IM |
| 7576 | How to install the Interactive Mathematics Client v11.1 |
| 7621 | IM lesson hangs at 30% when loading or doesn't load at all |
| 7629 | How to completely uninstall the Interactive Mathematics Client for Windows Vista machines |
| 7637 | How to completely uninstall the Interactive Mathematics Client for Windows 2000/XP machines |
| 7640 | How to test Adobe plug-ins |
| 7654 | ERROR: "Could not connect to server; fatal error" with progress bar at 15%-35% when launching a lesson |
| 7670 | ERROR "wa1.aam [or other .aam file] cannot be opened, the file is damaged or not an authorized Authorware file" |
| 7683 | Inserting Interactive Math CD does not start install or prompt you to install |
| 7686 | Where do you get your Interactive Mathematics/English Validation Serial Number/Validation Code (for students)? |
| 7687 | Authorware Web Player 2004 links to gray Adobe screen with no Install button when installing Vista patch for IM Web Client |
| 7695 | ERROR: "You are not enrolled in any math course" when logging into Interactive English |
| 7696 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error", "Null window handle", "Error setting httpserver path" trying to run IM lesson |
| 7719 | ERROR: "General Error in instructional support: MA_Error - the lesson session ended before W_running_lesson" |
| 7725 | How to completely uninstall the Interactive Mathematics Client for Windows 2000/XP machines |
| 7726 | Does the Interactive Mathematics v. 11.1 client require the Web Client to be installed in addition? |
| 7752 | ERROR: "Target File Not Found C:\WINDOWS\SYSTEM32\MSPX3032.DLL" when installing; download stopped |
| 7757 | How to completely uninstall the Interactive Mathematics Client for Windows Vista machines |
| 7766 | ERROR: "File copy error. Destination file does not exist: pbdwo70" installing IM client from CD |
| 7814 | ERROR: "Missing shortcut" running IM after installing Web Client for Vista |
| 7823 | How to completely uninstall the Interactive Mathematics Client for Windows 2000/XP machines |
| 7825 | User enters name/password correctly but is unable to sign on |
| 7831 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error", "Null window handle", "Error setting httpserver path" trying to run IM lesson |
| 7838 | Does the Interactive Mathematics v. 11.1 client require the Web Client to be installed in addition? |
| 7839 | ERROR: "Please insert the CD that contains the lesson..." running IM or IE |
| 7843 | ERROR: "Cannot Connect to Server", "Fatal error...iss_error", "Null window handle", "Error setting httpserver path" trying to run IM lesson |
| 7847 | ERROR: "Registration failed due to type library registration fail 0" trying to start IM using Vista |
| 7850 | ERROR: "Unable to install under current user account" trying to install IM |
| 7872 | ERROR: "Access violation at address 7e21a530 module urlmon.dll" |
| 7873 | Unable to launch lesson in PWLN; "Please wait...Click here when your lesson or test is complete...Popup blocked..." |
| 7876 | Unable to launch lesson; nothing happens when click lesson link |
| 7878 | ERROR: "Internet Explorer cannot open the Internet site Web address"; "Web address not found" when trying to sign on or run lesson |
| 7880 | Inserting Interactive Math CD does not start install or prompt you to install |
| 7885 | ERROR: "Authorware Runtime has encountered a problem and needs to close" starting IM |
| 7891 | After installing the IM Client from CD, unable to launch lessons |
| 7900 | Unable to launch lesson; nothing happens when click lesson link |
